[vc_row][vc_column][vc_column_text]RESERVATIONS AND ACCOMMODATION
\nThe management of “SUNRISE HOLIDAYS” EAD with UIC: 131428046 and address: City of Sofia, 6 Sultan Tepe Str., 1st floor, is obliged to ensure the use of the services requested and paid for by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night.
\nAll wishes of the client, filled in in the “Note” field in the reservation form, will be satisfied if possible.
\nOnly persons who have not reached the respective age specified on the date of arrival are accepted in the reservation for children.
\nPRICES AND PAYMENT
\nThe prices on the website of SUNRISE HOLIDAYS EAD are in euros (EUR) and equivalent in leva (BGN), including VAT, tourist tax and insurance. The total amount due from the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
\nWhen making online reservations for the purpose of guarantee, it is necessary to pay a deposit at the time of booking in the amount of the value of the first night, by debit\/credit card or at the latest within the period specified after booking by bank transfer.
\nSUNRISE HOLIDAYS EAD reserves the right to change the prices and special offers on its website depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
\nCANCELLATIONS AND CHANGES TO RESERVATIONS
\nIn case of cancellation, non-use or change of an already paid online reservation by the client, SUNRISE HOLIDAYS EAD will refund the amount paid upon request, charging the appropriate penalty:
\nGUARANTEE POLICIES
\n“SUNRISE HOLIDAYS” EAD supports the following types of reservation guarantee policies:
\n1. Standard guarantee policy:
\nReservation guarantee policy
\nThe reservation is considered confirmed after payment of the first night.
\nWhen choosing payment by bank transfer, the amount for the first night must be transferred within 3 days after making the reservation. The remaining amount is paid upon check-in at the hotel.
\nCancellations and changes
\n\u2022 Cancellations are made by email: reservations@hotelsunrise-bg.com or phone +359 886 286 802
\n\u2022 In case of cancellation or no-show, the amount paid as a deposit will be retained as a penalty
\n\u2022 In case of early departure, the reservation amount is not refundable.
\n2. Non-refundable reservation policy<\/p>\n
Reservation Guarantee Policy
\n\u2022 100% of the reservation amount is due as a non-refundable deposit
\n\u2022 The reservation is considered confirmed after payment of the full amount.
\n\u2022 Reservations not paid within the specified time limits are considered unconfirmed.
\n\u2022 When paying by bank transfer, the full amount is paid within 3 days
\nCancellations and changes
\n\u2022 Cancellations are made by email: reservations@hotelsunrise-bg.com or phone +359 886 286 802
\n\u2022 In case of cancellation or no-show, the entire amount is retained as a penalty for the reservation.
\n\u2022 In case of early departure, amounts for the reservation are not refunded.
\nWhen refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within a 30-day period depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
\nTYPES OF PAYMENTS
\nPayment can be made in 2 different ways:
\n1. Electronically with a debit or credit card
\nWe accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page of our servicing bank opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. In the event of a successful transaction, a transaction note is displayed on the screen, which you print or save.
\nYour card details are used only by the intermediary bank and are not stored by us.
\nTo protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
\nSecurity during the entry and transmission of card data is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
\nThe authenticity of your card is verified by entering a security code (CVV2).
\nIn addition, to identify you as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
\nAt the time of online booking, the mentioned amounts will be automatically withdrawn from your card upon completion of the payment process.
\nFrom a security point of view, the maximum amount for payment by card is 2000 euros \/ 3911.66 BGN.
\n2.By bank transfer
\nPayment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to reservations@hotelsunrise-bg.com, and it is mandatory to enter the reservation number in the reason for payment.
\nIMPORTANT!
\nIf the online reservation is not paid within the specified deadline and if a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system.
\nIn case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: reservations@hotelsunrise-bg.com. In case of failure to comply with this condition, SUNRISE HOLIDAYS EAD has the right to seek liability and penalties for made and unpaid reservations.
\nREFUNDS
\nIn the event that the customer cancels their reservation under the above conditions, we will refund the amount using the same payment method used for the reservation.
\nRefunds for amounts paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. All bank charges for this transaction are at the customer’s expense.<\/p>\n
CONDITIONS OF STAY:
\nCHECK-IN AND CHECK-OUT
\nCheck-in at the hotel is after 15:00 on the day of arrival, and check-out is until 12:00 on the day of departure.
\nIf possible, early check-in or late check-out can be provided for an additional fee.
\nNO-SHOW
\nIn case of no-show without prior notice, the reservation is considered invalid, and the hotel has the right to retain the deposit and release the room for resale.
\nPETS
\nPets weighing up to 5 kg are allowed in the hotel after prior confirmation. An additional fee is charged for them per night.
\nThe owners are fully responsible for the behavior of the animals and for any damage caused.
\nAnimals are not allowed in the restaurant and the pool area.
\nSTAY RULES
\nIn order to ensure the comfort and safety of all guests, the following rules apply at the hotel:
\nWe ask guests to order no more than 2 drinks at the bar at the same time.
\nGuests in swimsuits are not allowed in the restaurant.
\nIt is not allowed to take food out of the restaurant.
\nAnimals are not allowed in the restaurant.
\nSmoking is not allowed in the rooms. In case of violation, the hotel has the right to impose an appropriate financial penalty.
\nLIABILITY
\nThe guests are responsible for all damages caused during their stay. The hotel has the right to claim compensation for damages caused.
\nFORCE MAJEURE
\nThe hotel is not responsible for full or partial failure to fulfill its obligations when the same is due to the occurrence of extraordinary and unforeseeable circumstances beyond its control (force majeure), including, but not limited to: natural disasters, fires, floods, epidemics, military actions, strikes, administrative restrictions or interruption of utility services.
\nDISPUTE RESOLUTION
\nDisputes arising from the implementation, interpretation or operation of these General Terms and Conditions and the POS terminal device contract shall be resolved through negotiations, and in the event that no agreement is reached \u2013 by the competent Bulgarian court. When the Bank fails to rule on the Client\u2019s complaint within the statutory period, as well as when the decision does not satisfy the Client, the disputes may also be referred for consideration by the Payment Disputes Conciliation Commission. The Payment Disputes Conciliation Commission of the Consumer Protection Commission is a body for alternative resolution of national and cross-border disputes between payment service providers and payment service users in connection with the application of the Payment Services Act, the implementing regulations, Regulation (EC) No. 924\/2009, Regulation (EU) No. 260\/2012 and Regulation (EU) 2015\/751. Conciliation proceedings begin with the submission of an application to the Commission. The application shall be submitted in writing, by e-mail or online via the website of the Consumer Protection Commission. The requirements for the application under the previous sentence, the conditions and procedure for initiating and terminating conciliation proceedings and for examining and resolving disputes within the competence of the Commission, as well as the maximum monetary threshold for disputes shall be determined by regulations approved by the Governor of the Bulgarian National Bank. The regulations shall be published in the State Gazette. The Conciliation Commission for Payment Disputes shall, upon request, provide the payment service user with information on a durable medium regarding the procedure for conducting conciliation proceedings. Proceedings before the Commission are not a mandatory prerequisite for filing a claim in court. Additional information on the Conciliation Commission for Payment Disputes can be found on the website of the Consumer Protection Commission, as well as in Chapter Ten, Section II of the Payment Disputes Act.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"
[vc_row][vc_column][vc_column_text]RESERVATIONS AND ACCOMMODATION The management of “SUNRISE HOLIDAYS” EAD with UIC: 131428046 and address: City of Sofia, 6 Sultan Tepe Str., 1st floor, is obliged to ensure the use of […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4652","page","type-page","status-publish","hentry",null],"yoast_head":"\n